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Email Policy


Email Policy

Patients are now able to communicate with the Practice via email; this service is intended for non-urgent matters only, you will be able to expect a reply within two working days.

If you need medical advice and are abroad, we advise you to seek advice at your location.

Once you have given us your email address we assume that you give consent for us to send information to you.  If at any time you do not wish us to contact you via this method then please let us know.

Repeat Prescriptions

 Repeat prescription requests via email will be passed on to our reception team.  However, this should not be taken as confirmation that the prescription will be issued.  The request must include your full name, date of birth and full details of the repeat items being requested.  Once we have processed your request you will receive a generic email from us stating that your order will be issued and ready for collection up to 48 hours.  If there is a problem with your prescription request ,we will telephone or email you and your prescription will not be processed until we have contacted you. 

 Medical Matters

 If you register your email address with us we will not use email to correspond with you regarding any clinical aspect of your healthcare.  This is because email is not a secure medium of communication.  If you require medical advice then please make an appointment with the Doctor or Nurse.

 Surveys and Information

 We will sometimes use web based surveys to gather patient feedback

 Newsletters and Up to Date Information

 We will email use our quarterly Newsletters and inform you of any urgent information that we need to inform you about in line with our contingency plans.

Dated:                        15th March 2017

Review Date:           March 2018


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