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The Haven Practice100 Beaconsfield VillasBrightonEast Sussex, BN1 6HETel: 01273 555999
We are now offering a new Video Consultation Service and to use this service you will need to be registered for Patient Access. During these uncertain times, the best way to register for this service is by setting up online as below. If you are unable to do this you can download a form and return to us in the post or email.
Patient Guidance for Video Consultations
Please note any digital image submitted as part of an online consultation, will be stored within your clinical notes.
We can now offer test results online though patient Access.
We have a Blood Pressure unit in our waiting room, which you can use to test your own Blood Pressure. Our Receptionists will be happy to assist you in using this machine and will record your results on your medical notes. Alternatively, our Nurses will be happy to do this for you if you would like to book an appointment.
Patients who have high Blood Pressure should have their pressure checked at least every 6 months.
We are able to take blood tests every morning before 10.30am, except Thursdays. Some blood tests can be taken during evening Surgeries but please check with Reception if you have a blood test booked during this time to ensure that the test you are having can be stored until the next day.
Childrens blood test need to be organised though the Royal Alexandra Childrens Hospital.
The ideal time is midway between periods. The Primary Care Trust will inform you when your next smear is due. The guidelines suggest every 3 years from the age of 25 and five yearly from the age of 50. If your menstrual cycle is very erratic and you find it difficult to know when to book an appointment, please talk to the nurse who will advise you when the best time would be.
Many women are very anxious about this procedure, both the doctors and nurses will be happy to discuss the process before your appointment.
If you have your baby in Hospital then before you are discharged a paediatrician will carry out a newborn baby check. If you have a home birth, a doctor will perform a baby check at home.
Once your baby is born you will be under the care of a midwife for ten days. After this time, you will be allocated a Health Visitor who will make contact with you directly.
Your baby will have a 6 week check with the doctor at the surgery. This can be booked at the same time as your check-up. For both of your checks, a double appointment will be needed.
At 8 months, a child developmental check will be carried out by the Health Visitor who will directly arrange an appointment with you.
Child record unit based at Brighton General Hospital will send an invitation for the child’s parents to make an appointment for the immunisations that are due. We do not have specific Immunisation clinics for children; you can make an appointment for your child at any clinic during the week including Wednesday evenings.
We understand that many parents have concerns about immunisations. Both the doctors and nurses are happy to discuss these with you before you make any decision about immunising your child.
We offer the self-test kits for any patients under the age of 25. You can pick up a kit from the nurse and complete the test at home. Results are confidential and can be sent to you via text on your mobile phone if you prefer. Patients over the age of 25 can also have a Chlamydia test with the Nurse. Although we would recommend you go to the Claude Nicol Centre if you have general concerns about sexually transmitted infections.
We have a counsellor attached to this Practice you will need a Doctor to refer you.
Dressings and Post-Operative Care
The nurses are able to offer dressing appointments. We can also see you after an operation to remove your dressings and stitches and provide you with follow up care during the post-operative period. For patients requiring daily dressings we can refer you to the Weekend Dressing Clinic at the Royal Sussex County Hospital.
Ear irrigation is used to clear the ear canals of wax. If you are making an appointment for ear irrigation it is important to use softening drops in your ears (olive oil is sufficient) for 4 days before your appointment. This makes the wax easier to remove and reduces the likelihood of damage to the ear drum.
If you require emergency contraception, please telephone us and ask to speak to the doctor during surgery opening hours . This is more effective the sooner you take it so do not delay. If the Surgery is closed, then please contact our Out of Hours Service, IC24 on 03000 242424. Alternatively, emergency contraception is available directly from the chemist for a normal prescription charge.
Advice, counselling and a range of methods of contraception are provided by the doctor or nurse. Coil fittings, Mirena are referred to a local Practice offering this service, Contraceptive Implants appointments can be booked at this surgery.
If you are having a IUD/Coil fitted, you will need to have screening swabs done before these can be fitted. Please make an appointment with the nurse.
For information and advice on Contraception click on www.fpa.org.uk
Routine Health Check
All adult patients who have not been seen within the last 3 years and patients over the age of 75 who have not been seen in the last year are welcome to make an appointment with the Nurse.
This check is for all patients between ages of 40-70 with no history of heart disease. The purpose is to screen for any early warning signs of heart disease. This is particularly important if you have a strong family history of heart problems.
Long Term Disease Health Check
If you have a long term condition such as Asthma, Diabetes or COPD, we would like to see you on a regular basis. If your condition is stable then we would like to see you every 12-18 months, if your condition is unstable then we would prefer for you to be seen 6-12 monthly.
We are available to discuss and arrange tests and appropriate referrals for advice on Infertility and IVF treatment.
Influenza and Pneumococcal Immunisations
For patients aged 65 and over who are at risk, such as asthmatics, diabetics etc. These are provided between September and December each year. We will contact you if we feel you fit into any of the above categories or are at risk.
We can do a Pregnancy Test for registered patients, if your period is overdue. You need to bring an early morning urine sample and make an appointment with one of the nurses.
Sexual Health Advice is available to all of our patients. As with all our patients we respect the need for confidentiality, please feel free to consult the doctor or nurse, whatever your age or social situation.
Smoking Cessation Clinic
If you smoke our specially trained Nurse can help you find the best way for you to kick the habit. She can advise on how you can work through your own stop-smoking programme as well as how nicotine replacement therapy can be used appropriately to assist you.
Further information is available from http://gosmokefree.nhs.uk
Termination of Pregnancy
Patients who are considering a termination, should make an appointment with the Doctor for referral. Alternatively you can click here for self-referral to the British Pregnancy Advisory Service at www.bpas.org.uk
Travel Advice and Vaccinations
Travel vaccinations are provided free of charge to all our patients but we cannot provide travel immunisations to temporary residents. Please make an appointment six weeks before you are due to travel as you may need more than one visit for a course of vaccinations.
Please note when you book an appointment for travel vaccinations you will be asked to complete a Travel Vaccination Form. You can collect this from reception or download a copy from the link below. This will help us to ascertain which vaccinations you may need.
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
There is further information about countries and vaccinations required on the links below
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Travel Vaccination Charges
Click here to read our full range of vaccinations and charges.
Travelling in Europe
If you are travelling to Europe the EU has published useful information for travellers on the European website.
We are often asked to write reports or provide certification to organisations that fall outside the agreed and negotiated fees provided by the National Health Service.
A list is detailed below of these services and the fee due to the Practice. Please note that we do not pay facilities for patients to pay by Debit or Credit Card. Therefore, cash or cheque is acceptable upon completion of the services.
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
We offer the following enhanced services:
If you need an interpreter to accompany you to your consultation to make it easier for you and the Doctor, please ask the receptionist to book an interpreter to accompany you at your appointment.When patients require the support of an Interpreter at the Practice, we need to ensure we provide the right services. Book a 20 minute appointment where possible with the Clinician.
The interpreting service enables the patient to engage with medical as well as admin staff, to make sure they have a choice and informed decisions around their care and needs. There are two options when booking an Interpreter: Face to Face consultation Telephone consultationFor Community Support (Sign Language, lip speaking, Dual sensory loss please contact reception to enable us to arrange support though Action Deafness Communications.
Patients requiring British Sign Language or Braille also need to let us know in advance.
Sussex Interpreting Services
We can support and help to:
• Make appointments• Link you with other services• Read letters• Complete simple forms• Make telephone calls
Come anytime between 11.00am – 1.00pm on 1st and 3rd Tuesday of every month. No appointment necessary.
If you need to contact us please call 01273 234825. BMECP, 10a Fleet Street, Brighton, BN1 4ZE
Children are welcome.
37b bus to Fleet Street or 5 minutes ‘walk from bus stops at Brighton Train Station.
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