Surgeries

Surgeries: Monday to Friday 0900-1200

Afternoons: Each day except Thursday 1500 - 1800 

Fast access clinics available at all clinics.

Dr Larissa Tate

Monday AM & PM surgeries Alternate

Tuesday AM & PM surgeries

Thursday AM surgery

Dr Alexandra Tate

Wednesday AM & PM surgery

Friday AM & PM surgery

Making an Appointment

Please call in or telephone 01273 555999 to make an appointment. You will usually be seen on the day you request. Babies and children are always seen on the same day.  Currently all appointments are via telephone or video consultation.  If you wish to see the Doctor Face to Face please let the Reception Team know when you call.  

You can make an appointment with any one of the doctors by:

• Calling into Reception
• Contacting us by telephone
• Booking Online via Patient Access or the NHS App 

(You must register in person with the surgery before using Patient Access for the first time. Find out more HERE.) or have the NHS App set up. 

The Practice philosophy is that we like to take time when seeing our patients. For this reason you may experience delays during some surgeries. The receptionists will advise you of any such extended waiting time.

Telephone Advice

If you feel an appointment unnecessary but would like some advice, please ring and ask to speak to the doctor or nurse who will call you back when they are free (usually at the end of the surgery).

Do not forget to leave your correct contact details. 

Cancellations

If you cannot keep your appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you have the NHS App or Patient Access you can cancel your appointment online.  If we are closed you can also email us on BHCCG.Thehaven@nhs.net 

Nurses, HCA and Phlebotomist Appointments

Mornings

Monday: 09.00 - 12.00 HCA

Tuesday: 09.30 - 17.30 Nurse 

Wednesday: 0900-1200 Phlebotomist

Thursdays: 09.00 - 12.00 HCA

Friday: 09.00 - 12.00 Phlebotomist

Saturday : Once a Month AM

Making an Appointment

All appointments will be Face to Face with the Team except for any Reviews that can be conducted over the telephone or video consultation.

You can make an appointment with any one of the nurses or Healthcare Team at the Practice by:

• Calling into Reception

• Contacting us by telephone

• Booking Online via Patient Access or the NHS App 

(You must register in person with the surgery before using Patient Access for the first time. Find out more HERE.)

Blood tests are available to book between 09.00 and 11.30 during the week at the Practice. We also offer appointments at the weekend through the Improved Access Service. You can make appointments to have your bloods taken at Hove Polyclinic if it has been requested by your GP.

If you are booking any of the appointments as listed below you will need to book a double appointment. As you are only able to book a single appointment on our Internet Booking Service, you will need to telephone the surgery to book your appointment.

• Asthma Annual Review

• 24 Blood Pressure Monitoring

• Cervical Smear

• COPD Annual Review

• Diabetes Annual Review (Blood Test should be done first)

• Ear Irrigation

• First Dressings

• IUCD Removals

• Leg Ulcer Dressings

• New Patient Health check

• Pre IUD

  fitting screening

• Sexual Health screening swabs (women only)

• Smoking Cessation

• Spirometry

• Swabs

• Travel Immunisations (make 6 weeks in advance of date of travel)

• Vascular Health check

• Wound or

  Post-operative

  Dressing

Telephone Advice

If you would like to speak with the Nurse for advice before your appointment or have any concerns regarding a procedure please ring and leave your details and the Nurse will call you back when they are free (usually at the end of Clinic).

Services

Our Nurses are trained in all of the services we offer..... see our Clinics and Services. 

Our Healthcare Assistant is able to assist with the following services:

• Blood Pressure Check

• Blood Tests

• B12 Injection

• New Patient Health Check

• Pneumococcal & Influenza Vaccines 

• Smoking Cessation

• NHS Health Checks

• Wound Dressings

Our Phlebotomist is able to assist with the following services:

• Blood Tests

• B12 Injection

• Pnemoumococcal & Influenza Vaccines

• Weight and Height Recordings

• Blood Pressure Check

Cancelling an Appointment

If you are unable to keep your appointment for any reason and need to cancel please let us know as soon as possible so that it can be offered to another patient.  If you have Patient Access or the NHS App you can cancel online.  If the phone lines are closed, then you can email us on BHCCG.Thehaven@nhs.net. 

Home Visits

Whilst we encourage our patients to come to the Surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling Reception as soon as possible.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

It may not be your registered GP that visits you, as we have the services of a Roving GP but we will let you know who will be visiting you once we have determined that a Home Visit is necessary.

You can also be visited at home by a Central Community Nursing Team via our PCN  if you are referred by your GP. 

Sickness Certificates

Under current legislation a Patient ‘self-certificate’ is used for the first seven days that you are off work.   If you have been sick for four days in a row or more you can complete a self-certificate form (SC2) and this is available from your Employer or from HMRC online:

LC Forms (hmrc.gov.uk)

After the first week, a Statement of Fitness to Work may be issued after Consultation with the Doctor. Some employers insist on this certificate for less than seven days before they will pay SSP.  As this is not a statutory requirement and therefore not a NHS Service we have to charge for a Certificate under seven days.

Evidence that you are Sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (Statutory Sick Pay).

A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your Doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a Medical Practitioner, e.g. a Dentist or another Healthcare Professional.  Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'Fit Note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

The Doctor might suggest in the fit note ways your employer can help their you get back to work. For example:

• a ‘phased’ return to work where they might come back for a limited number of hours or days a week to start with
• flexible working
• different duties
• making changes to their workstation or working pattern (‘reasonable adjustments’)

Teaching and Training

This Academic year we are teaching both Year 1 and Year 2 Medical Students.  

As a Practice, we assist in the training of students from the university. If a student is present during your consultation, you will be advised when the Doctor contacts you or you book in at Reception. If you would prefer the Student not to be present, then please let the Doctor know. You will be given a consent form to ensure that you are happy for the student to be present during your Consultation.

Thank you for your support here is  the feedback from the Students....... in the last Academic Year.

Medical Student Feedback 2020-2021

We are now offering a new Video Consultation Service using our Clinical System. You will just need your device either a laptop, PC, tablet or Smartphone.  Shortly before your appointment time we will text you details for login and instructions on how to use.

Video Consultations........ find out how easy it is to connect with us watch this https://youtu.be/_5wEjWez64o short video here

Here is a Video Guide on how to use this service.

Click here to try our New Online Service.....e-Consult:
https://thehavenpractice.webgp.com/

We are now offering online consultations through eConsult  Monday to Friday, 8am to 8pm

If you think you need an appointment, or you want general advice, self-help or an administrative query, we would like you to complete a quick online consultation so we have all the information we need to address your needs and arrange the appropriate care and advice. 

We will get back to you before the end of the next working day (Monday to Friday excluding public holidays).