Noticeboard

Data Sharing Opt-Out.  You can choose whether your confidential information is used for research and planning. Please refer to the Tab Data Opt-Opts to find out more about what types of opt-outs and visit: https://www.nhs.uk/your-nhs-data-matters/ or click here to watch the video: https://www.youtube.com/watch?v=YLi9gh7RyLA

Important:  First data Extraction has been postponed by NHS Digital and we will post new date when information is known

Follow us on Twitter @haven_practice or Facebook.... The Haven Practice 

NHS App - if you are downloading the App and you need your Linkage Key you must be registered with Patient Access.  If you are it can be found under My Account>Account Settings>My Practice (bottom right on screen)

The NHS App and the NHS COVID-19 app are two different apps.

The NHS App lets you share your COVID-19 status, order repeat prescriptions and a range of NHS services.

The NHS COVID-19 app is a contact tracing app, which also lets you check in to places like bars and restaurants

NHS Apps to Download.....


 

test and trace banner

Any patients who are seen in the Practice now need to wear a face covering or mask if asked to attend an appointment. 

We are now offering  Video Consultations as well as Telephone Consultations to our patients.  When your appointment is booked we will send simple instructions on how to use.  Please refer to our Online Services tab with step by step instructions.

We are constantly seeking to improve our services and welcome feedback, both positive and negative. Please complete a feedback form and place it in the suggestion box in reception or send into the Practice.  

How to Make a Complaint

Should you have any reason to make a complaint about an administrative or a clinical issue, you can ask to speak to the Practice Manager, Sue Doyle who is available to meet and discuss any concerns patients may have regarding the care they received. You can contact her either on the phone or in person, or you can put your concern in writing via letter or email to BHCCG.TheHaven@nhs.net. Your complaint will be treated with complete confidentiality. A Patient Information Leaflet is available for your reference.

If you feel uncomfortable about speaking directly with the Practice Manager, you can contact Healthwatch. This is a new consumer champion for both health and social care. It exists in two distinct forms – local Healthwatch, at local level, and Healthwatch England, at national level. They can support and advise you and with your consent will investigate your complaint.

They work with charities community and voluntary organisations that support people who use health and care services. They can help patients and local residents with difficulties they may be facing with health services. Their contact details locally are:

Healthwatch Brighton and Hove
Freepost RTGY-CZLY-ATCR
Healthwatch Brighton and Hove
Brighton

BN1 3XG

 
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